Terms of service

1. Terms & Conditions

Welcome to Soule Fragrances. By accessing or purchasing from our website, you agree to the following Terms & Conditions.

About Soule Fragrances

Soule Fragrances is a fragrance brand offering attars and fragrance products. By placing an order through our website, you confirm that the information provided by you is accurate and complete.

Product Information

We make every effort to display our products, fragrance descriptions, prices and photographs accurately.

  • Fragrance perception is subjective and may vary from person to person.
  • The way a fragrance smells and performs can vary depending on skin type, body chemistry, weather, temperature, application method and other factors.
  • Fragrance longevity and projection are not guaranteed for a specific number of hours.
  • Minor variations in colour, appearance or fragrance may occur due to the nature of fragrance ingredients and manufacturing/batching.
  • Such variations, when they do not affect the quality or usability of the product, will not be considered a defect.

Pricing

All prices displayed on our website are in Indian Rupees (INR). Soule Fragrances reserves the right to change product prices, offers and promotional discounts at any time. Any price change will not affect an order that has already been successfully confirmed, unless otherwise required by law.

Orders

An order is considered confirmed once payment has been successfully received and the order has been accepted by Soule Fragrances.

We reserve the right to cancel an order in circumstances including, but not limited to:

  • Incorrect or incomplete customer information
  • Product being unavailable
  • Suspected fraudulent or unauthorized transactions
  • Pricing or technical errors
  • Circumstances beyond our reasonable control

If an order is cancelled by us after payment has been received, the eligible amount will be refunded through the applicable payment method.

Customer Responsibility

Customers are responsible for providing accurate name, mobile number, email address, billing/shipping address and PIN code. Soule Fragrances will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

2. Shipping & Delivery Policy

Shipping Charges

Free shipping is currently offered on eligible orders as mentioned on the website/product page. Soule Fragrances reserves the right to modify shipping charges or free-shipping eligibility at any time.

Order Processing

Orders are generally processed and dispatched within [1–3 business days] after successful order confirmation. During sales, festive periods, product launches or other high-volume periods, dispatch may take longer.

Delivery Time

After dispatch, delivery generally takes approximately [3–7 business days], depending on the delivery location and courier service. Delivery timelines are estimates and are not guaranteed.

Courier Delays

Soule Fragrances is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, weather conditions, natural disasters, strikes, transportation disruptions, government restrictions, incorrect/incomplete addresses, customer unavailability or other unforeseen circumstances.

Failed Delivery

If an order cannot be delivered because of an incorrect address, incorrect phone number, customer unavailability or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch, where applicable.

Order Tracking

Once your order is dispatched, tracking details may be shared with you through the contact information provided at checkout.

3. Return, Refund & Exchange Policy

At Soule Fragrances, we carefully inspect and securely pack every order before dispatch. Because fragrance preference is highly personal and our products are sealed for hygiene and product integrity, we do not accept returns or exchanges merely because a customer does not like the fragrance, changes their mind, or expected a different fragrance experience.

Non-Returnable / Non-Exchangeable Situations

  • Change of mind
  • Dislike of the fragrance
  • Fragrance not matching personal preference
  • Different perception of fragrance
  • Expected longevity/projection not being met
  • Products that have been opened or used
  • Incorrect fragrance selected by the customer
  • Incorrect quantity selected by the customer
  • Change in personal preference after purchase
  • Failure to check the product/fragrance description before ordering

Damaged or Defective Product

If your order arrives damaged, broken, leaking or otherwise defective, please contact us within 48 hours of delivery.

To enable us to investigate the issue, you may be required to provide:

  • Order number
  • Clear photographs of the package and product
  • Photographs of the shipping label
  • A clear unboxing video, preferably showing the package from the moment it is opened

  • Any other information reasonably requested by our team

Claims may be rejected where there is insufficient evidence to establish that the damage occurred before or during delivery.

If the issue is verified as a genuine transit damage, manufacturing defect or other eligible issue, Soule Fragrances may, as appropriate and subject to applicable law, offer a replacement, refund or other suitable resolution.

Wrong Product Received

If you receive a product different from the one ordered, please contact us within 48 hours of delivery with photographs and your order details. After verification, we will arrange an appropriate resolution.

Missing Product

If an item appears to be missing from your order, please contact us within 48 hours of delivery with your order number and supporting photographs/video where available. We will investigate the issue and provide an appropriate resolution where the claim is verified.

Leakage

Our attar bottles are securely sealed and packed before dispatch. In the unlikely event that a bottle arrives leaking:

  • Do not discard the product or packaging.
  • Take clear photographs immediately.
  • Record the condition of the package and product.
  • Contact us within 48 hours of delivery.
  • Provide an unboxing video wherever available.

After verification, an eligible leakage claim may qualify for replacement/refund or another appropriate resolution, subject to applicable law.

Opened or Used Products

For hygiene, safety and product-integrity reasons, opened or used fragrance products are generally not eligible for return or exchange, except where required by applicable law or where the product is verified to be defective.

Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method permitted by the payment provider. The time taken for the amount to reflect in your account may depend on your bank/payment provider.

4. Cancellation Policy

Orders may be cancelled before they are dispatched, subject to our order-processing status. Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible with your order number.

If the cancellation is accepted and payment has already been received, the eligible amount will be refunded through the applicable payment method.

Orders cannot generally be cancelled merely because the customer changes their mind after dispatch.

5. Privacy Policy

Soule Fragrances respects your privacy and is committed to protecting the personal information you provide to us.

Information We May Collect

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order details
  • Payment-related information processed through our payment provider
  • Website usage information
  • Information you provide when contacting customer support

How We Use Your Information

  • Process and fulfil orders
  • Arrange delivery
  • Provide order updates
  • Process payments and refunds
  • Respond to customer enquiries
  • Provide customer support
  • Improve our products and website
  • Prevent fraud or unauthorized transactions
  • Comply with legal obligations
  • Send promotional communications where permitted and where you have provided the appropriate consent

Payment Information

Payments may be processed through third-party payment service providers. Soule Fragrances does not intend to store complete payment card information on its own systems. Payment information is handled by the relevant payment provider according to its policies and security practices.

Sharing of Information

We may share necessary information with trusted service providers such as courier/logistics partners, payment processors, website/technology service providers and customer-support service providers. Information will be shared only as reasonably necessary to provide services, process transactions, operate our business or comply with applicable law.

Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Cookies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better user experience. You may be able to manage cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites or services. Soule Fragrances is not responsible for the privacy practices or content of third-party websites.

Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

6. Product Safety & Usage

External Use Only

Soule Fragrances products are intended for external use only. Avoid contact with eyes and sensitive areas. Do not ingest. Keep away from children and pets.

Patch Testing

If you have sensitive skin or are prone to reactions to fragrance products, we recommend conducting a small patch test before extensive use. Discontinue use if irritation or discomfort occurs.

Storage

For best product quality, store fragrances in a cool, dry place away from direct sunlight, excessive heat and moisture. Do not leave the bottle exposed to extreme temperatures for prolonged periods.

7. Intellectual Property Policy

All content appearing on the Soule Fragrances website, including but not limited to the brand name, logo, product photographs, product descriptions, graphics, videos, designs, written content, packaging designs and website content is owned by or licensed to Soule Fragrances, unless otherwise stated.

No content may be copied, reproduced, modified, distributed or commercially used without prior written permission.

8. Promotional Offers & Discounts

Promotional offers, discounts, coupon codes and special pricing may be subject to specific terms.

  • Offers cannot be combined unless expressly stated.
  • Promotional offers may have limited validity.
  • Offers may be withdrawn or modified without prior notice.
  • Discount codes must be applied according to the conditions specified.
  • Certain products or orders may be excluded from promotions.

Any specific terms displayed with an offer will take precedence over the general promotional terms.

9. Payment Policy

We accept payments through the payment methods made available on our website at checkout. An order will be processed after successful payment confirmation.

If payment is deducted from your account but the order is not successfully confirmed, please contact us with the relevant transaction details. We will investigate the payment status with our payment provider.

Soule Fragrances will not be responsible for delays caused by banks, payment gateways or other third-party financial service providers.

10. Disclaimer

Soule Fragrances makes reasonable efforts to ensure that information on the website is accurate and up to date.

However, we do not guarantee that the website will always be completely error-free, continuously available, free from technical interruptions or completely accurate in every respect.

To the extent permitted by applicable law, Soule Fragrances shall not be responsible for indirect or consequential losses arising from the use of the website or products.

Nothing in these policies is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited.

11. Customer Complaints & Grievance Redressal

If you have a complaint regarding your order, product, payment, delivery or any other matter, please contact Soule Fragrances through the contact details provided on our website.

Please include:

  • Your name
  • Order number
  • Registered mobile/email
  • Description of the issue
  • Relevant photographs/videos/documents, where applicable

We will review the complaint and endeavour to provide an appropriate resolution within a reasonable period.