Shipping & Delivery Policy

Shipping Charges

Free shipping is currently offered on eligible orders as mentioned on the website/product page. Soule Fragrances reserves the right to modify shipping charges or free-shipping eligibility at any time.

Order Processing

Orders are generally processed and dispatched within [1–3 business days] after successful order confirmation. During sales, festive periods, product launches or other high-volume periods, dispatch may take longer.

Delivery Time

After dispatch, delivery generally takes approximately [3–7 business days], depending on the delivery location and courier service. Delivery timelines are estimates and are not guaranteed.

Courier Delays

Soule Fragrances is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, weather conditions, natural disasters, strikes, transportation disruptions, government restrictions, incorrect/incomplete addresses, customer unavailability or other unforeseen circumstances.

Failed Delivery

If an order cannot be delivered because of an incorrect address, incorrect phone number, customer unavailability or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch, where applicable.

Order Tracking

Once your order is dispatched, tracking details may be shared with you through the contact information provided at checkout.